Use of Private Messaging Apps
As a business consultant, I am confident that many companies will start shifting their focus on how to better utilize private messaging apps such as WhatsApp, Viber and WeChat etc.instead of using emails.
Multinational companies are already undergoing experiments on how to use messaging apps to handle customer services. The customer will be able to pay for directly through messaging apps to the company for what they have purchased. Companies will integrate with Venmo and PayPal with private chat app to make it easy customer's to pay money.
Use of Artificial Intelligence
The use of Aricifcal Intelligence will be increased in 2020. The voice supported AI engines like, Alexa and Siri provide excellent customer service instead of customer service executives. Just like a human, it will take orders from the users and work behind the scenes.
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